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The owner of the online store diveevo-shop.ee (hereinafter referred to as the online store) is Dekovital OÜ (registration code 14855024), address Fosforiidi 10, 74114 Maardu.
By registering in the online store, the user agrees to the terms of sale and privacy policy.
Terms of sale
Validity of the purchase and sale agreement, information about goods and prices
Terms of sale apply when purchasing goods in the online store.
Prices for goods sold in the online store are indicated next to the goods. A shipping fee is added to the price. Prices for all products sold in the online store are indicated in euros.
Product delivery fees depend on the buyer's location and delivery method. Shipping charges are displayed to the customer at checkout.
Information about the product is presented in the online store directly next to the product.
Placing an order
To order a product, you must add the desired items to your cart. To place an order, you must fill in the required data fields and select the appropriate delivery method for the products.
Direct marketing and processing of personal data
The online store uses the personal data entered by the buyer only to process the order and send the goods to the buyer. The online store transfers personal data to companies providing transportation services for the purpose of delivering goods.
The online store sends newsletters and offers to the buyer's email address only if the buyer has expressed a desire to do so by entering the email address on the website and indicating his desire to receive direct mail messages.
Buyer may opt out of e-mail offers and newsletters at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.
Dispute Resolution
If the buyer has complaints about the online store, they must be sent to the email address tellimus@diveevo-shop.ee
The online store will respond to the complaint filed by the consumer in writing within 30 days.
If the buyer and the online store cannot resolve the dispute by agreement, the buyer may contact the Department of Consumer Rights Protection. You can read the terms of the procedure and submit an application here. The competence of the consumer disputes commission includes the resolution of disputes arising from the agreement concluded between the buyer and the online store. Consideration of a buyer's complaint by the commission is free.
The buyer can refer to the European Union platform for resolving consumer disputes.